team@haut.ai
CUSTOMER SUCCESS MANAGER
Haut.AI, a fast growing AI Software Company, known for SaaS based Skincare Personalization platforms is looking for a talented and highly motivated Customer Success Manager to join our team.
About the company:
Insight Ace Analytics named Haut.AI as one of the world's Top 3 AI Skin Analysis companies. We are recognized for the highest performance and accuracy of our computer vision technology. Your contribution can make a significant impact on both Haut.AI's and our Customers' success.
About the product:
Haut.AI provides innovative SaaS products that automate the collection of high-quality skin data. We help skincare brands provide skin analysis and build interactive product and treatment recommendations for e-commerce platforms.
Responsibilities:
Qualifications:
What we offer:
Work in innovative industry and emerging beauty techmarket
Competitive compensation depending on experience and skills
Friendly, creative and cohesive team
Flexible work hours
28 days of paid vacation
Insight Ace Analytics named Haut.AI as one of the world's Top 3 AI Skin Analysis companies. We are recognized for the highest performance and accuracy of our computer vision technology. Your contribution can make a significant impact on both Haut.AI's and our Customers' success.
About the product:
Haut.AI provides innovative SaaS products that automate the collection of high-quality skin data. We help skincare brands provide skin analysis and build interactive product and treatment recommendations for e-commerce platforms.
Responsibilities:
- Develop and maintain strong relationships with assigned customers, becoming a trusted advisor and point of contact.
- Proactively engage with customers to understand their goals, needs, and challenges, and align our products to meet those requirements.
- Onboard new customers, ensuring a smooth and efficient implementation process.
- Regularly check in with customers to monitor their satisfaction and address any concerns or issues.
- Collaborate cross-functionally with Sales, Marketing, and Product teams to advocate for customer needs and drive product improvements.
- Provide ongoing training and support to our customers to maximize their utilization of our products/services.
- Stay updated on industry trends and best Customer Success practices to bring innovative ideas to the team.
Qualifications:
- 4+ years of experience in Customer Success or Account management role in a software or SaaS business.
- Good knowledge of eCommerce and popular platforms.
- Strong communication and interpersonal skills, with the ability to build rapport and trust.
- Proven track record of managing a portfolio of accounts and driving customer satisfaction.
- Excellent problem-solving skills and the ability to navigate challenging situations.
- Understanding of SaaS business models and AI technologies.
- Good command of English language, other languages are a plus.
What we offer:
Work in innovative industry and emerging beauty techmarket
Competitive compensation depending on experience and skills
Friendly, creative and cohesive team
Flexible work hours
28 days of paid vacation