team@haut.ai
CUSTOMER SUCCESS SPECIALIST
We are looking for a talented and motivated Customer Success Manager.
Responsibilities

  • Working with both SMB and Enterprise customers to achieve maximum value from their investment
  • Ensuring the customer receives everything they expected from the sales and marketing process
  • Identify issues/enhancements required by clients
  • Liaise with Support/Development team to improve software
  • Identify potential use cases with clients
  • Learn the software and be able to demonstrate at a high level
  • Identify clients' pain points and frustrations and be able to offer advice and resolutions
  • Report on platforms performanc

Requirements

  • Experience in a customer success role at either a Software or SaaS business
  • Confident & engaging
  • Commercially minded, with the ability to identify growth opportunities
  • Organised and efficient with the ability to work autonomously
  • An exceptional communicator
  • A strong team player
  • Able to multi-task, prioritise and manage time effectively
  • Self-motivated
  • You have a minimum of 3-4 years of experience in the customer-facing customer success field (Having experience in a B2B SaaS company is a major plus)

Bonuses and perks

  • Work in innovative industry and rapidly developing digital skincare market
  • Collaboration with leading research universities all around the worldCompetitive compensation depending on experience and skills
  • Friendly, creative and cohesive team
  • Conferences and scientific events attendance
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