team@haut.ai
CUSTOMER SUCCESS SPECIALIST
We are looking for a talented and motivated Customer Success Manager.
Responsibilities
Working with both SMB and Enterprise customers to achieve maximum value from their investment
Ensuring the customer receives everything they expected from the sales and marketing process
Identify issues/enhancements required by clients
Liaise with Support/Development team to improve software
Identify potential use cases with clients
Learn the software and be able to demonstrate at a high level
Identify clients' pain points and frustrations and be able to offer advice and resolutions
Report on platforms performanc
Requirements
Experience in a customer success role at either a Software or SaaS business
Confident & engaging
Commercially minded, with the ability to identify growth opportunities
Organised and efficient with the ability to work autonomously
An exceptional communicator
A strong team player
Able to multi-task, prioritise and manage time effectively
Self-motivated
You have a minimum of 3-4 years of experience in the customer-facing customer success field (Having experience in a B2B SaaS company is a major plus)
Bonuses and perks
Work in innovative industry and rapidly developing digital skincare market
Collaboration with leading research universities all around the worldCompetitive compensation depending on experience and skills
Friendly, creative and cohesive team
Conferences and scientific events attendance
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