team@haut.ai
CUSTOMER SUCCESS SPECIALIST
We are looking for a talented and motivated Customer Success Manager.
Responsibilities
Requirements
Bonuses and perks
- Working with both SMB and Enterprise customers to achieve maximum value from their investment
- Ensuring the customer receives everything they expected from the sales and marketing process
- Identify issues/enhancements required by clients
- Liaise with Support/Development team to improve software
- Identify potential use cases with clients
- Learn the software and be able to demonstrate at a high level
- Identify clients' pain points and frustrations and be able to offer advice and resolutions
- Report on platforms performanc
Requirements
- Experience in a customer success role at either a Software or SaaS business
- Confident & engaging
- Commercially minded, with the ability to identify growth opportunities
- Organised and efficient with the ability to work autonomously
- An exceptional communicator
- A strong team player
- Able to multi-task, prioritise and manage time effectively
- Self-motivated
- You have a minimum of 3-4 years of experience in the customer-facing customer success field (Having experience in a B2B SaaS company is a major plus)
Bonuses and perks
- Work in innovative industry and rapidly developing digital skincare market
- Collaboration with leading research universities all around the worldCompetitive compensation depending on experience and skills
- Friendly, creative and cohesive team
- Conferences and scientific events attendance