Respond promptly to technical support tickets, providing clear and accurate solutions to client inquiries, using public and internal knowledge bases, and performing a necessary analysis of clients' actions and account settings.
Correctly identify the urgency and emergency of reported issues and timely escalate complex issues to the Development Team by providing detailed context from clients and reporting incidents in JIRA.
Collaborate closely with Customer Success and Sales teams, ensuring knowledge sharing about clients' inquiries and sentiments and handing off business-related requests to colleagues.
Work through design problems from beginning to end, translating insights from research and analytics into concepts that form new products and features.
Sketch and prototype ideas to quickly assess their viability and design high-quality interactions and visual details.
Partner with product managers to define and evolve product roadmaps.
Work closely with engineers as you build, iterate on, and ship high-quality implementation