Head of Customer Success
Location: Remote
About the company
Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech.
Responsibilities:
- Lead, scale, and optimize our Customer Success function
- Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
- Recruit, develop, and lead a world-class Customer Success team of 3 people
- Drive measurable expansion revenue through strategic account management.
- Recruit, develop, and lead a world-class Customer Success team of 3 people
- Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
- Integrate CRM workflows with product and support systems for seamless customer experiences
Requirements:
- 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.
- A real track record with enterprise clients — you're comfortable in the room with senior stakeholders.
- You've built top-notch CS processes, playbooks, and best practices before, not just run them.
- Experience automating customer health monitoring and risk detection.
- A hands-on leadership style, you set strategy and roll up your sleeves.
- Exceptional English and genuine executive presence.
Join HautAI and lead the charge in revolutionizing skincare with AI. If you’re ready to make an impact, we’d love to hear from you!
How to Apply:
If you are passionate about joining our team, please submit your CV to hiring@haut.ai.
Please add to the title the position you apply for.
We look forward to learning more about you and your qualifications!
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