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Lead Product Manager

  • Own the PMF discovery cycle for Commerce: run structured customer discovery with CMOs, R&D directors and digital leads at CPG and life-sciences accounts; synthesize signal into hypotheses; kill what isn't working.
  • Turn ambiguity into clarity: take fuzzy problems from key enterprise accounts and come back with a crisp problem statement, a prioritized experiment and a decision.
  • Define and defend the product roadmap as explicit bets with hypotheses, timelines, and success metrics tied to company OKRs.
  • Write PRDs that engineering and data science can act on; own the backlog end to end.
  • Partner with GTM on sales-led discovery: join enterprise calls, shape pricing and packaging signals, build the feedback loop between deals and the roadmap.
  • Design and run experiments on live product — A/B tests, staged rollouts, feature flags — and socialize learnings across the company.
  • Work tightly with Engineering, Design, Data Science to ship iterative value without losing scientific rigor.
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Head of Sales

  • Develop and own the sales function and lead team of Account Executives the way the best leaders do — close to the pipeline, close to the people.
  • Create new ways for the company to increase ARR
  • Keep a clear view of every active deal: the stage, the next action, the owner, and the expected close.
  • Carry a small set of the largest, most strategic deals yourself, selling them end to end as the senior closer on the team.
  • Review key customer-facing work, from proposals and pricing to demo prep, and lift the quality where it counts.
  • Build the documentation and tools reps run on: playbooks, scripts, objection handling, and onboarding.
  • Run weekly pipeline reviews and regular one-on-ones focused as much on growth as on numbers.
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Head of Customer Success

  • Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
  • Recruit, develop, and lead a world-class Customer Success team of 3 people
  • Drive measurable expansion revenue through strategic account management.
  • Recruit, develop, and lead a world-class Customer Success team of 3 people
  • Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
  • Integrate CRM workflows with product and support systems for seamless customer experiences
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